Shipping costs depend on order weight and destination. They will be calculated during check out. Unless your cart exceeds the amount of $59! Then you’ll get your order right on your doorstep free of charge for shipping! It must be mentioned, that, if you have an account applied and the amount goes below $59, a shipping charge will be applied.
We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don’t panic, if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
We are providing worldwide shipping to most places in the world. However, due to the security reasons, we can’t deliver a shipment to the military area. Neither do we ship to South Africa and some countries in Latin America, as the local carriers have been proven to be unreliable and cause failed deliveries or the shipping time takes way too long.
We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you’ll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.
Outside United States:
Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like Peru and South America, where shipping can take up to 58 Business Days.
We apologize for any inconviniences that may occur, as in individual cases, we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.
When your item has been shipped out, you will receive a confirmation E-Mail right after, along with a tracking code.
You can track your page on our page by visiting this page: https://freakypet.com/tracking-orders/
If that should not get your results, you should try alternate tracking sites, such as:
In the unlikely event, a package gets lost, we will either resend the item or refund you the full amount.
Note: International delivery to some countries and its couriers do not offer tracking codes, in some exceptional cases.
We are accepting Visa and Mastercard payments and the store currency is run in USD. If you pay in another currency than USD, exchange fees might apply. The payment is secure and encrypted.
We are offering a 30-day-satisfaction guarantee. If you are not happy with your product, please contact us under firstname.lastname@example.org and we will tell you how you can send the item back and receive a full refund.
We offer a free refund with no questions asked, if the product would arrive damaged and in a defect condition. We will ask you to provide evidence by submitting us a picture of the damaged product.
In the unlikely event a parcel will not arrive or get lost, we will issue a full refund as well with no further questions asked.
We do not offer a refund for cancellations that have happened 24 hours after the order was placed
We also do not offer refunds for orders where the tracking has clearly indicated that the order was signed for and delivered.
We also do not offer refunds for claims (the product is damaged) that have not been backed up by evidence (Photos that prove the product is defect)
For more detailed information, please visit this page:
If you have any question, please reach out by E-Mail and send a mail to email@example.com and we will be replying within 24 hours time.