Refund Policy

Thank you for shopping at freakypet.com. We strive to provide you with the best products and services, and your satisfaction is our top priority. In the event that you need a refund for a purchase, please carefully review our refund policy outlined below:

1. Eligibility for Refunds:
   
   • Products must be purchased directly from freakypet.com.
   • The refund request must be made within 30 days from the date of purchase.
   • The product must be unused, in its original packaging, and in the same condition as when you received it.
   • Certain items such as gift cards, downloadable software products, and personalized or custom-made products are non-refundable.
     
     
2. Refund Process: To initiate a refund, please follow these steps:
   
   • Contact our customer support team at contact@freakypet.com and provide them with your order details and reason for the refund request.
   • Our customer support team will assess your request and provide you with further instructions.
   • Pack the product securely in its original packaging, including all accessories, manuals, and any other items that came with it.
   • Ship the package to the address provided by our customer support team. Please note that you will be responsible for the return shipping costs, unless the return is due to a defective or incorrect item.
     
     
3. Refund Options:
   
   • Refunds will be processed using the same payment method used for the original purchase.
   • The refund will be issued within 2 business days after we receive the returned product and verify its condition.
   • Please note that the original shipping charges are non-refundable.
     
     
4. Damaged or Defective Products:
   
   • If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the order.
   • We may require photo evidence of the damaged or defective item for verification purposes.
   • Upon verification, we will provide you with a return authorization and arrange for a replacement or refund, depending on your preference.
     
     
5. Changes to the Refund Policy:
   
   • We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team via Email: contact@freakypet.com. We are here to assist you and ensure your shopping experience is exceptional.