Thank you for shopping at FreaktPet. We value your satisfaction and want to ensure that you are completely happy with your purchase. In the event that you need to return a product, please carefully review our return policy outlined below:
Eligibility for Returns:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Products must be purchased directly from freakypet.com.
The product must be unused, in its original packaging, and in the same condition as when you received it.
Non-eligible Items:
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Personalized or custom-made products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Return Process:
To initiate a return, please follow these steps:
Contact our customer support team at contact@freakypet.com within 30 days of receiving your order, and provide them with your order details.
Our customer support team will provide you with instructions on how to proceed with the return.
Pack the product securely in its original packaging, including all accessories, manuals, and any other items that came with it.
Ship the package to the address provided by our customer support team. Please note that you will be responsible for the return shipping costs, unless the return is due to a defective or incorrect item.
Refund Process:
Once we receive the returned product and verify its condition, we will process your refund within 2 business days.
The refund will be issued using the same payment method used for the original purchase.
Please note that the original shipping charges are non-refundable.
Exchanges:
We do not currently offer direct exchanges. If you wish to exchange a product, please initiate a return as per the return process and place a new order for the desired item.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 30 days of receiving the order.
We may require photo evidence of the damaged or defective item for verification purposes.
Upon verification, we will provide you with a return authorization and arrange for a replacement or refund, depending on your preference.
Restocking Fee:
A restocking fee of 10% may be applied for returned products that are not defective or damaged. This fee will be deducted from the refund amount.
Changes to the Return Policy:
We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team via email: contact@freakypet.com. We are here to assist you and ensure your shopping experience is exceptional.