What does Shipping cost you?

Shipping costs depend on order weight and destination. They will be calculated during checkout. Unless your cart exceeds the amount of $59! Then you’ll get your order right on your doorstep for free! If you have a discount code applied and your cart goes below $59, shipping charges apply accordingly.

Custom Fee’s

In the unlikely case, that the customs got hold of an item and ask for fees to pay up to the regular price, the customer is liable to cover those occurring fees.

Shipping and Estimated Delivery Time

Orders are processed and shipped within 2-5 business days, and delivery times vary depending on the shipping method selected and the destination.

United States

We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 12-24 Business Days, until you’ll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, which will delay the shipping by a few days.

Outside United States:

Please allow us a timeframe of 18-36 Business Days for shipping the goods to you. Exceptions are countries like South America, where shipping can take up to 58 Business Days.

We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we’ve had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the provided tracking number.  After that you will be able to track your order at https://www.17track.net/en.

Missing Package(s)?

In the unlikely event, your items won’t arrive at your door, check the following things:

1) Has one of your flatmates picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your post office and ask them about your package

If those 3 steps were unsuccessful, don’t hesitate and immediately reach out to us on contact@freakypet.com

If you have any questions or concerns about our return policy or shipping policy, please do not hesitate to contact us. We are always happy to assist you!

FreakyPet Shop wishes you a pleasant shopping experience!